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The Best Customer Service in CRM & Marketing Automation

The GreenRope support team continuously ranks #1 among competitors

Here at GreenRope, we take support VERY seriously. We consider ourselves your partner in business, here to help every step of the way.

A GreenRope subscription gives you full access to all Sales, Marketing, and Operations features. Everything is always included at any subscription level

  • Free 24/7 LIVE support. No robots, always responsive.
  • Multiple ways to reach out. Live chat, ticketing, email, phone, or social. We’re there where it’s convenient for you.
  • Full onboarding program, one-on-one training for your team. We take our time to make sure you get the job done. Additional custom training available.
  • Knowledgeable GreenRope experts. If we don’t have the answer right away, we will always get it for you.
  • Dependable and persistent. We won’t stop until you’ve accomplished what you need to do.

Dan, Customer Service Director

I enjoy utilizing the Ticketing System Manager because it has assisted me with managing submitted support queries. Not only am I notified when a user submits a ticket, but the responses are also logged within the contact's CRM record. This data is invaluable for our team because we all get to collectively know and track our users and what are their specific pain points that need to be addressed.

Shay Lucena, Strategic Implementation Manager

The tools that are the most valuable for small businesses are the ones that do the work for you. I've always worked as part of a small team, so I understand how much work goes into wearing multiple hats. That's why I love our automation tools - workflows in particular. It's very easy to have a step of your sales or marketing process fall through the cracks, especially when you are working in all parts of your business.

Workflows automate a series of activities, actions, and reactions. They can do the work for you, such as moving your contacts from one group to another, and they can also let you know what needs to be done, such as assigning follow-up calls or emails to you or a team member. Not only does this streamline your process, but it establishes accountability.

Ian Cuatico, Client Services Manager

A unique feature that doesn't get the credit it deserves is our awesome dashboard! By simply signing onto GreenRope, a summary of your sales, marketing, and operational efforts are readily available. I enjoy that these dashboards are completely customizable and that you can select which charts and data are easily and immediately available on your home page. It’s great to look at all of your account’s activity in one place.

Diana Kohan, Client Services Manager/EMEA Sales

I really enjoy our Email Campaign Optimizer! It is a very unique and powerful feature that allows our users to find the best performing messages that drive client engagement. Just simply choose the messages that you want to test, determine the target audience (along with the test group), and launch your optimized campaign! The sуstem will count the scores each message has gained (according to the activities that the recipients have taken) and send the winning message to the rest of the group. It’s great, isn't it? I believe that our Email Campaign Optimizer drives conversions and saves a lot of time for marketing professionals and users who want to create demand and target audiences with the right message.

Jake Michaels, Client Services Manager

I absolutely love the Customer Journey feature. I enjoy looking at the bigger picture, and the Customer Journey feature shows the exact road map that each individual customer experiences, at every touchpoint. The best part about it, you can customize the entire journey. Many businesses, especially small to medium sized, don’t have the option of customizing the course that the customer experiences, which is a huge opportunity lost. Given the ability to plan the customer experience gives businesses much more control over their relationship with their customer, and allows businesses to maximize their relationship with customers. It’s amazing to see that you can present a customer with a completely different experience, simply because they clicked on a link in your emails, triggering your journey to follow-up with personalized emails related to that link.

Todd Wade, API Specialist

Todd started at GreenRope in January 2014 as part of the mobile and backend development teams. He has been building web apps for over 10 years. Perl programming is not only his career, but his hobby as well. He has attended 7 YAPC conferences to date and participates in the local and global perl communities. His other hobbies include visiting local dog parks with their family dog and attending family community events.

Oscar, Education Manager

Oscar studied at University of California, San Diego and earned a Bachelor's Degree in Political Science. He handles all training and onboarding for new clients to the system. As an avid sports fan, he supports the Los Angeles Lakers and the Green Bay Packers. He enjoys playing basketball, soccer, and video games in his free time.

Hi Lars,

I just wanted to reach out to you and discuss one of your employee's Dan Kim. Our company had a few errors on our account. Dan handled the situation beautifully. He was professional and attentive to our issues. I know you are the CEO of Greenrope and that is why I wanted to reach out about the wonderful experience I had with him. Dan was patient in explaining everything as he helped me fix the issue on our account. Thank you for having employees like Dan on your team, it made my experience with Greenrope extremely positive and educational as I now have a better understanding of how to navigate Greenrope.

I hope this reaches you because I think you would love to know that customers are having great service!

All My Best,
Alexis